Shipping & Returns
Last Updated: September 8, 2025
Welcome to 1800Bundles.com! Below you’ll find everything you need to know about processing times, shipping methods, and our return and exchange policy.
Processing, Shipping & Handling
Order Processing Time:
- All orders are processed within 1–7 business days.
- Most items ship sooner, but in rare cases, we allow extra time for backordered or custom items.
Shipping Methods & Times:
- We ship via FedEx Ground.
- Estimated shipping times are typically 2–3 business days once shipped (excluding weekends and holidays).
- Once your order is shipped, you’ll receive a tracking number via email. Please allow 24 hours for tracking activity to update.
Note: Orders are not processed, shipped, or delivered on weekends or U.S. holidays.
Shipping Delays
We highly recommend placing your order well in advance of your hair appointment, travel plans, or event date.
While we strive to ship orders promptly, we are not responsible for delays caused by:
- Carrier issues (FedEx delays)
- Incorrect shipping information
- Severe weather, natural disasters, or holidays
Shipping fees are non-refundable, even in cases of delayed delivery.
Failed Deliveries & Incorrect Addresses
Please ensure your shipping address is accurate and complete (including apartment/unit numbers). We are not responsible for:
- Incorrect or incomplete addresses
- Refused or undeliverable packages
- Delivery issues caused by customers’ errors
If your package is returned to us:
- You will be responsible for additional shipping costs to resend.
- No refunds will be issued for refused or abandoned shipments.
Contact us at [email protected] if an address correction is required after your package has shipped, a correction fee will apply.
Lost or Stolen Packages
If your tracking number shows that your order has been delivered, but you have not received it:
- Check your mailbox, porch, garage, or with neighbors.
- If you still cannot locate your package, contact us immediately at [email protected] with your order number.
We will initiate a trace and investigation with the shipping carrier. This process may take up to 7–10 business days. We do not guarantee replacement or reimbursement until the investigation is complete.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
- Email [email protected] with your order number and photos of the packaging and damaged items.
- Please retain all original packaging materials.
- We will file a claim with the carrier and either replace the product or issue store credit based on the outcome.
Returns, Exchanges & Refunds
All sales are final. We do not offer refunds or exchanges under any circumstances.
Order Changes & Cancellations
You may request a change or cancellation within 24 hours of placing your order by contacting us immediately at [email protected].
After 24 hours, no changes can be made, as orders may already be processing for shipment.
Need Help?
We aim to respond within 1 business day.